We understand that sometimes things don’t go as planned. Due to the digital nature of our products, we have a limited refund and returns policy.
Here’s what you need to know:
Generally, all sales are final. Due to the instant access granted upon purchase, refunds cannot be issued for our digital products (video lessons, e-books, music mixes, templates).
Exceptions: We may consider a refund on a case-by-case basis for the following situations:
Duplicate purchase: If you accidentally purchase the same product twice, please contact us within 7 days of purchase and we will be happy to issue a full refund.
Technical issues: If you encounter technical difficulties downloading or accessing your purchased product, please contact us within 7 days of purchase. We will work our best to resolve the issue. If the problem persists and cannot be resolved, we may consider a full or partial refund at our discretion.
How to Request a Refund:
If you believe you qualify for a refund under the exceptions listed above, please contact our customer support team within 7 days of purchase. You can reach us by email at [email protected]
Please include the following information in your email:
Your full name
The email address associated with your Dance88 account
The name of the product you wish to return
A brief explanation of why you are requesting a refund
Our customer support team will review your request and respond to you within 5 business days.